Return & Refund Policy
Customer Satisfaction Comes First
At Bismillah Kreation, we prioritize customer satisfaction and stand behind the quality of our products. If you happen to receive a defective or damaged item, we are here to assist you.
Notification Period
Please notify us within 2 days of receiving your order to report any defects. Requests made after this period may not be eligible for return or exchange.
How to Initiate a Return
To initiate the return process, email us at [email protected] with the following:
– Your Order Number
– A clear photo of the defect
– An unboxing video from the moment the sealed package is opened
Non-Defective Items
Please note, we do not accept returns for items that are not defective. Returns for reasons such as color preference, size, or change of mind are not permitted.
Shipping & Handling Fees
All shipping and handling fees are non-refundable, regardless of the nature of the return.
Responsibility for Returns
Bismillah Kreation is not responsible for any lost or damaged packages during the return process. We recommend using a trackable shipping method for your safety.
We’re Here to Help
For any questions or further assistance, feel free to reach out to us at [email protected].
Kindly ensure your email is active and regularly monitored for faster communication.
